What Is the Delta Airlines Flight Attendant VJT Test?
The Delta Airlines VJT (Virtual Job Tryout) Test is a versatile assessment used as the initial screening stage for Delta flight attendants.
Generally speaking, VJT is a type of test that aims to virtually simulate actual experiences on the job. As such, you will face various tasks that simulate the everyday work of a flight attendant.
The test contains 6 sections, described briefly below. In the next paragraph we will describe each of these sections in detail.
- Handle Work Challenges – 7 most-least SJT questions.
- Serve Your Passengers – 4 rather complex problem-solving questions based on 3 resources.
- Understand Passengers – 5 questions that require recognizing emotions expressed in 20-second audio recordings.
- Tell Us Your Story – 20 biodata questions in 3 minutes.
- Recall Passenger Needs – 5 memory questions based on the audio recordings in section 3.
- Describe Your Approach – 48 personality profiling questions.
Test Structure and Question Format
Below is a detailed overview of all 6 Delta VJT test sections, including sample questions. For more sample questions, check out the Free Practice section.
Section #1 – Handle Work Challenges
- What It Measures: Expected behavior on the job
- Questions: 7
- Recommended Time: 10 minutes
- Question Format: You are presented with a scenario you might face as a flight attendant and 4 possible responses. You should select how you are MOST and LEAST likely to respond.
In this section, you will first be presented with the scenario and the 4 responses, of which you need to choose how you are MOST and LEAST likely to respond:
In the Free Practice section, we provide some additional, more challenging examples.
Section #2 – Serve Your Passengers
- What It Measures: Problem-solving and cognitive ability (numerical, verbal, spatial).
- Questions: 4
- Recommended Time: 6 minutes. The faster, the better.
- Question Format: Solve on-the-job problems based on data in 3 different aviation-related resources.
The “Serve Your Passengers” section is the only cognitive section of the Delta VJT test. It will present you with 3 data resources:
- Numerical – a graph or table with numerical data
- Verbal – a medium-length text
- Visual – a map of plane seats.
You will then be required to solve problems based on the information in these data sources.
Here’s a sample question:
A passenger in seat 12B asks you to be moved to a window seat. How many rows will you move the passenger?
- 1 row
- 2 rows
- 4 rows
- No window seat is available.
The sample question above is very simple. More complex questions in the Delta VJT Test will require you to integrate several resources. In the Free Practice section, we provide such sample questions.
Section #3 – Understand Passengers
- What It Measures: Empathy
- Questions: 5
- Recommended Time: 3 minutes
- Question Format: You are presented with a brief audio and then asked to choose the conveyed emption.
In this section, you will listen to a short audio (approx. 20 seconds long) of a passenger speaking. Then, you will be requested to recognize the emotion expressed by this passenger out of 4 possible options.
You should pay close attention to what the passengers are saying, since you will be asked about it in section #5 – Recall Passenger Needs.
Section #4 – Tell Us Your Story
- What It Measures: Personal background
- Questions: 20
- Recommended Time: 3 minutes
- Question Format: Multiple-choice questions regarding your job experience and behavior.
In this section, which is kind of a biodata questionnaire, you will be asked several questions about your employment experience, behavior, and relationships.
Section #5 – Recall Passenger Needs
- What It Measures: Memory
- Questions: 5
- Recommended Time: 4 minutes
- Question Format: Multiple-choice questions regarding the content of audio in section #3.
In this section, you will be requested to answer questions that refer to things said by the passengers recorded in section #3. These questions are aimed at assessing your short-term memory.
Two things to note about this section:
- Questions will usually not address any specific passenger, but will start with “One of the passengers…”
- There may be more than one possible answer per question.
Section #6 – Describe Your Approach
- What It Measures: Personality Profile
- Questions: 48
- Recommended Time: 6 minutes
- Question Format: Two conflicting statements describing you, each with two options – ‘Most’ and ‘Somewhat’
The best way to describe the questions in this section is through a simple example.
This section, along with the first test that precedes the VJT, the TalentBank Personality Test, are aimed at assessing how well your personality fits the ideal profile of a flight attendant.
What Does the Delta Flight Attendant VJT Test Measure?
The 6 sections of the Delta VJT test measure different aspects of your behavioral traits and cognitive abilities, in order to create a full personal profile. These traits include:
- On-the-job behavior (sections 1, 4)
- Numerical, verbal, and visual ability (section 2)
- Empathy (section 3)
- Memory (section 5)
- Personality profile (section 6)
These scores will be combined with your personal profile as measured in the TalentBank Personality Test, and then compared to Delta’s ideal flight attendant profile.
Here are some quick notes on how the Delta VJT test works:
- Each of the 6 sections is regarded as a separate test, with its own instructions and recommended time limit.
- The test is officially untimed, and therefore no clock appears during the test.
- However, the test instructions provide a recommended solving time for each section, which you should aim to comply with, if possible.
- You cannot go back once you submit a response.
- You can, however, stop a section in the middle and finish it later.
Free Delta VJT Practice Test
This free practice aims to get you familiar with the test sections on the Delta Flight Attendant VJT test, and how you should approach these questions.
2-3 sample questions of each section are provided (except for section #4).
Question 1 (Handle Work Challenges)
Question 2 (Handle Work Challenges)
Resources for questions 3-5 (Serve Your Passengers)
A passenger in seat 6B wishes to use the toilet. To which toilet should you direct him?
- To the toilet in the front of the aircraft.
- To the toilet in the middle of the aircraft.
- To the toilet in the back of the aircraft.
- Either A or C.
Drinks for a total sum of $281 were sold on the flight thus far. 10 alcoholic drinks were sold. 20 passengers have not yet purchased a soft drink. How many more soft drinks can you sell to passengers who have already purchased one?
The passenger in seat 9C wishes to move to a chair that is closer to the front of the aircraft. How many optional seats can you offer her?
- No available options.
Question 6 (Understand Passengers)
This question provides no audio, but demonstrates the types of tasks you will encounter on this section.
Please listen to the audio and choose which emotion you identify:
“I have specifically pre-ordered a special meal, and I was just served the ordinary one with a grilled cheese sandwich. My son is lactose intolerant! Why ask passengers to pre-order if you can’t provide us with what we’ve requested?”
You will often be required to distinguish between close emotions, e.g., “Annoyed” vs. “Angry”, or “Pleased” vs. “Happy”.
Question 7 (Understand Passengers)
Please listen to the audio and choose which emotion you identify:
“Excuse me, could you please show me how to put the oxygen mask if air pressure drops? I think I have missed that part in the video. I see it’s also written here in the brochure, but I’d really prefer a live demo.”
Question 8 (Recall Passenger Needs)
One of the passengers complained regarding a specific ingredient in his meal. Which ingredient was it?
Question 11 (Recall Passenger Needs)
One of the passengers asked you to _______ him how to ________.
- show, find the emergency exit.
- explain, put on the oxygen mask.
- explain, know air pressure was down.
- show, put on the oxygen mask.
Question 12 (Describe Your Approach)
On section #6, your score is calculated based on the overall profile of your responses, and not based on answers to particular statements. As such, your responses are expected to form a behavioral profile that both fits the flight attendant job but is also realistic and consistent.
Question 13 (Describe Your Approach)
Considering all the unique features of the Delta Flight Attendant Virtual Job Tryout Test, here are 3 tips for acing it:
Tip #1 – Consider the Job Profile
The majority of the Delta VJT test assesses your personality and behavior. As we’ve previously explained, the traits that emerge from your test answers will be compared with those of an ideal Delta flight attendant.
So, you should have a good understanding of what Delta is looking for before taking the test.
To achieve that, we recommend the following:
- Carefully read the flight attendant job description and identify desirable traits.
- Explore additional resources where Delta describes its flight attendants. Here are two good places to start: Resource 1, Resource 2.
- Read Delta’s values and purpose.
All those are probably going to give you an initial understanding of what Delta expects of its flight attendants. While taking the test, think back to these expectations.
Tip #2 – Consistency in the Behavioral Sections
Sections #1, #5, and #6 in the VJT test, as well as the preceding test, the TalentBank Personality Questionnaire, all assess your predicted personality and behavior on the job.
For Delta to be able to correctly evaluate your character, these sections should align and present similar profiles. Inconsistent profiles over various sections also raise suspicions for lack of authenticity in one’s answers.
Tip #3 – Become Familiar with the World of a Flight Attendant
We’ve started this guide by explaining that the VJT test is basically a virtual simulation of a flight attendant’s work. As such, the content world of a flight attendant will be used in the various situations and data sources provided along the test.
While the test does not require any previous knowledge, being familiar with the terms and policies used in the industry is likely to make you more comfortable during the actual assessment and reduce anxiety.
The Delta Airlines TalentBank Assessment
The Delta TalentBank Assessment (sometimes referred to as Delta Personality Test or Delta Airlines Talent Assessment) is the first screening stage for Delta flight attendants, before the VJT test.
In this section, we will cover the test structure, appearance, and content, to get you familiar with what’s ahead.
What Is TalentBank?
TalentBank is actually the testing platform (i.e., software) of test provider TalentPlus. TalentPlus specializes in what they refer to as “Talent Assessment”, used to uncover candidates’ talents and strengths.
What Is the Delta Airlines Talent Assessment?
The Delta Talent Assessment is a 72-question, untimed behavioral test that uses a large variety of questions to create a profile of a candidate’s talents over 5 categories:
- Drives and Values
- People Acumen
- Work Style
- Thought Process
Delta Airlines Personality Test Questions [+Samples]
While questions on the Delta Airlines Talent Assessment may come in a multitude of formats, they can be divided into two main categories:
- On-a-scale questions
- Behavioral-personality mashup questions
Let’s dive a bit deeper into the test questions, with samples of each question category.
These questions may cover various traits and be formulated in many different ways, but what they share in common is that the answers are presented on an increasing scale.
Let’s see some examples:
Sample Question 1
How often do you instruct others regarding professional knowledge or company policies?
Sample Question 2
People at work feel they can share their problems with me.
- Strongly Agree
- Neither Agree nor Disagree
- Strongly Disagree
While the scale of this question is structured somewhat differently, it is basically the same question as Sample 1 – only that it assesses a different talent.
Behavioral-Personality Mashup Questions
This category of questions provides you with a very brief possible scenario and will ask you to describe how you would respond.
While these are behavioral questions in form (what you will DO), they actually assess your personality (who you ARE).
Here’s an example:
Sample Question 3
When a task is assigned to my team:
- I will be the first one to take it.
- I will take it if my schedule allows me.
- I will wait to see if someone else takes it first.
- I will ask my manager who should take it.
- I will consider who is the best team member for the task.
- I will delegate it to someone.
- I will take it if it doesn’t hurt my progress in my own tasks.
The TalentCard is the final score report that is produced after you take the Talent Assessment.
A “lean” card will be shared with you, detailing your top 3-5 talents, what they mean, and how to further strengthen them.
Your employer will receive a more detailed card, showing all talents that were defined as important for the job, and their scores.
It will look something like this:
To learn more about personality tests like the Talent Assessment, you are welcome to check our sister website, Personality-Test-Prep.com.