What Is the Progressive Pre-Employment Assessment?
The Progressive Pre-Employment Assessment is a test used as the initial screening stage for service positions in Progressive. With 3 unique sections – cognitive, behavioral, and call center simulation, it is intended to create a comprehensive candidate profile and see whether you fit the requirements of the job.
The test is designed and administered by FurstPerson (part of the test provider Harver).
Test Structure and Question Format
The Progressive Assessment contains 3 sections:
- On-the-Job Scenarios
- Personality Profiling Questionnaire
- Call Center Simulation
Let’s go over each section in detail. You can try solving some sample questions in the Free Practice section.
Section #1 – On-the-Job Scenarios
This section contains 42 numerical and verbal multiple-choice questions. These questions are aimed to assess your ability to perform accurate calculations (numerical) and your vocabulary and reading comprehension (verbal).
Each question is formed as a sentence you are required to complete or respond to. You will have 5 answer options. Here are two examples:
Numerical Sample Question
Verbal Sample Question
The cognitive section of the assessment will not show you either how many questions you have solved, or the time. However, your time is measured behind the scenes and will be taken into consideration in your scoring – the faster, the better.
Section #2 – Personality Profiling Questionnaire
The Personality Profiling section of the Progressive Assessment is probably the most challenging one, and the one in which most candidates fail.
This section contains 54 questions designed to measure various aspects of your personality, and whether they fit the desired traits of the job at Progressive.
These questions are structured in a way that is challenging for most candidates. Check out this example:
As you can see, there are only two options – Agree and Disagree. So, what do you do? Agree with every positive statement and disagree with every negative one? That will create an unrealistic profile that is unlikely to pass.
To succeed in the Personality Profiling section of the Progressive Assessment, you need an understanding of the various Dimensions and Scales measured, and the proper balance between them.
In the Free Practice section, you will find 3 sample questions with explanations on how to approach them.
Section #3 – Call Center Simulation
The third and last section is the most complex section of the assessment and includes a call center simulation. Through the drill, you will hear audio calls from customers, look for the relevant information in various tabs on an interactive database, and respond accordingly.
The simulated interface of section 3 of the Progressive Assessment includes a Knowledge Bank, to which you will need to refer in order to give your customers the correct information.
What Does the Progressive Pre-Employment Assessment Measure?
The Progressive Assessment measures 3 major aspects of your potential fit for the job at Progressive Insurance:
- Cognitive abilities, specifically your numerical and verbal ability.
- Your personality profile and how well it suits the desired profile of
- The practical job skills required – namely browsing information, data entry, and multitasking.
The test invitation will be sent to you via email from Progressive’s HR department, about 3-4 hours after your initial application.
The invitation contains several basic details on the assessment but does not disclose its structure or content.
Progressive Pre-Employment Free Practice Test
This free practice test is designed to get you familiar with sections 1 (cognitive) and 2 (personality) of the Progressive Pre-Employment Assessment – the content, structure, and level of difficulty.
The free practice does not currently cover the call center simulation.
Section 1 – Cognitive (Numerical + Verbal)
Section 2 (Personality Profiling)
The explanations in this section are based on the 6 Dimensions and 24 Scales presented in the Test Overview section.