What Is the State Farm Assessment Test?
The State Farm Knowledge, Skills, Abilities, and Other Attributes Assessment (KSAO) is the second assessment in State Farm agents hiring process. It follows the SLCP Questionnaire. The test is designed to assess a candidate’s behavioral and cognitive traits via a work-day simulation that includes various scenarios and conflicts.
Test Structure and Question Format
The KSAO Assessment contains 3 sections:
- Virtual Role Play – An interactive, animated simulation of a day’s work in the office.
- Situational Judgment Test (SJT) – Short, animated scenarios to which you should respond.
- Personality Questionnaire – Self-report statements you should rank how well they describe you.
Let’s describe each section in detail.
Section #1 – Virtual Role Play
This section constitutes the majority of the test and will take you about 1 hour to complete.
The section is structured as an interactive text-based adventure with visual elements. Throughout the virtual role play, you navigate your first day on the job as an office manager, in an animated setting through text-based interactions.
Various conflicts and questions will arise from these interactions between you, your employees, customers, and managers, and you are required to respond accordingly. As this section depends on your actions, there is no set number of questions, but it will be around 20-25 questions.
You will encounter 3 question types on this section:
Type #1 – Numerical Reasoning
In this question type, you will be required to provide a direct answer to questions related to numerical data. The data sources are provided to you in the beginning of the assessment, and you may get back to them at any time.
You can find sample questions and answers for all KSAO Assessment question types in the Free Practice section.
Type #2 – Situational Judgment
Situational judgment questions will begin with an interaction between yourself and a character in the office. You will then be presented with several responses to the situation and will be required to rate their effectiveness on a scale of 1-7.
In situational judgment questions on the KSAO test, you will need to RATE the responses, not rank them. Therefore, two responses may get the same rating.
Type #3 – Decision-Making
Decision-making questions will test your ability to accurately analyze and prioritize problems, separate the wheat from the chaff, and provide reasonable solutions.
This question type resembles, in formatting and structure, situational judgment questions.
Section #2 – Situational Judgment Test
The second section of the test will be fully dedicated to situational judgment questions. Before each question, you will be presented with a very brief animated scenario and will be required to rate the effectiveness of 4 or 5 possible responses on a scale of 1-5.
The questions on this section are rather similar to the SJT questions on section 1, although they tend to be simpler.
This section contains 17 questions.
Section #3 – Personality Questionnaire
The third and final test section includes around 100 questions formed as short statements describing you. You need to rank how well these statements describe you. The format is very similar to that of the State Farm SLCP Assessment.
The statements can be ranked on two scales:
This scale ranges from 1 (Strongly Disagree) to 5 (Strongly Agree).
This scale ranges from 1 (Never) to 5 (Always).
What Does the State Farm KSAO Test Measure?
In contrast to what the name suggests, the State Farm Knowledge, Skills, Abilities, and Other Attributes Assessment does not assess knowledge. It mostly assesses your expected workplace behavior, personality traits, and approach to problem-solving.
If you have successfully passed the State Farm SLCP Questionnaire, an invitation to take the State Farm KSAO Assessment will be sent to you via email. That invitation will be sent approximately 10 minutes after completing the SLCP Assessment.
Similar to the SLCP test, the KSAO Assessment will be taken on State Farm’s RPX system. Read the Test Overview section for further details.
State Farm KSAO Test Interface
The State Farm KSAO Assessment operates on the company’s hiring and screening platform – RPX. The testing experience itself is rather clear and smooth.
Here are some things to note regarding the test interface:
- The assessment must be taken on a computer and is incompatible with mobile devices.
- You can change submitted answers on sections 2 and 3 (Situational Judgment and Personality Questionnaire, respectively). You cannot change your answers on section 1 (Virtual Role-Play).
- In rating questions (SJT and Decision-Making), several responses can have the same rating.
Free State Farm KSAO Practice Test
This free sample practice test aims to emulate a small portion of the State Farm KSAO test, and to cover the various question types you will encounter on the 3 sections of the assessment.
The test contains 6 questions and is untimed.
This is your first day of work at Fugger Financial Services, Inc., a financial advisory firm. As of today, you are the manager of the Midtown branch of the agency, where a small staff of 10 employees operates.
The most pressing issue in the Midtown branch is the constant decrease in revenue over the past year. A meeting on the matter has been scheduled for this afternoon.
Section 1 – Virtual Role-Play
Question 1 – Numerical Reasoning
Question 2 – Situational Judgment
Question 3 – Decision-Making
The questions on the State Farm KSAO test are interrelated. Themes discussed in previous questions should be taken into account when solving later questions.
Section 2 – Situational Judgment
Section 3 – Personality Questionnaire
The personality traits measured by the KSAO assessment are similar to those measured by the preceding SLCP test, so it’s important to make sure your profile is consistent.